Refund Policy
International Clients – Invoice & Recurring Services
We provide professional outsourcing and digital services to international clients through invoice-based and recurring service models. Since our services involve time, expertise, and resource allocation, this policy explains how refunds, cancellations, and service termination are handled.
Services Covered
This policy applies to all services, including but not limited to:
Data Processing & Back-Office Support
Website Design & Development
CRM Consultation, Setup & Automation
Recurring Digital, Technical, and Consulting Services
Invoices & Payments
All services are billed via invoice in USD or other foreign currencies.
Payments are typically required in advance, unless otherwise agreed in writing.
Payment of an invoice confirms acceptance of the agreed scope, service period, and this Refund Policy.
Payment gateway fees, transaction charges, and currency conversion fees are non-refundable.
Non-Refundable Payments
1. Setup, Onboarding & Consultation Fees
All setup fees, onboarding charges, discovery sessions, and consultation fees are non-refundable once the invoice is paid
2. Recurring & Retainer-Based Services
Payments for monthly, retainer-based, or recurring services are non-refundable once the service period has started.
If a recurring service is canceled, services will continue until the end of the current billing cycle.
No refunds or credits are issued for unused time within a billing period.
3. Project-Based, Milestone & Custom Services
Payments made toward project-based, milestone-based, or customized services are non-refundable once work has commenced.
Partial refunds are not provided for partially completed work, milestones, or deliverables.
When Refunds May Be Considered (Limited Cases)
A refund request may be reviewed only if:
The request is submitted within 7 calendar days of invoice payment, and
No work has started, no access has been shared, and no resources have been allocated.
Any refund approval is reviewed on a case-by-case basis and is at our sole discretion.
Situations Where Refunds Will Not Be Issued
Refunds will not be provided for:
Delays caused by missing information, credentials, approvals, or late responses from the client
Change of scope, priorities, or business decisions after invoice payment
Dissatisfaction based on expectations not documented or agreed upon in writing
Third-party platform limitations or failures (CRMs, hosting providers, APIs, payment gateways, plugins, or software tools)
Early termination initiated by the client after services have begun
Failure to review, approve, or provide feedback within reasonable timelines
Cancellation Policy
Recurring or retainer-based services may be canceled by providing written notice at least 7 days before the next billing date.
No refunds will be issued for the current or any previous billing periods.
Chargebacks & Payment Disputes
All invoices are issued for professional services and allocated resources. Initiating a chargeback or payment dispute without contacting us first may result in:
Immediate suspension of services
Termination of ongoing work
Revocation of access to delivered systems, files, or accounts
Clients are encouraged to contact our support team directly to resolve concerns before escalating disputes.
Policy Updates
We reserve the right to update or modify this Refund Policy at any time. The most recent version published on our website or internal documentation will apply to all services.
NOTE: All invoices are raised for professional services and allocated resources, not for guaranteed outcomes or results.
Refund Policy
International Clients – Invoice & Recurring Services
We provide professional outsourcing and digital services to international clients through invoice-based and recurring service models. Since our services involve time, expertise, and resource allocation, this policy explains how refunds, cancellations, and service termination are handled.